Shipping & Delivery
Packed and dispatched from the UK. Free standard UK delivery on orders over £50, tracked on every order.
Standard UK — 3–5 working days · £4, or FREE over £50.
Express UK — 1–2 working days · £7. Order before 2pm for same-day dispatch.
Europe — 5–10 working days · from £10, selected countries only.
Delivery charges are calculated and shown at checkout before you pay — never added afterwards.
When we dispatch
Orders placed before 2pm Monday to Friday are picked, checked and handed to the carrier the same working day. Orders placed after 2pm, at weekends or on UK public holidays go out the next working day.
You will receive a dispatch email with a tracking link as soon as the parcel leaves us. If you have not had that email within 2 working days of ordering, check your spam folder and then contact us — it usually means a typo in the address.
Tracking
Every order is sent on a tracked service. Tracking can take a few hours to update after the first scan, and sometimes a parcel is delivered before the last scan appears — if the tracking looks stuck, give it 24 hours before assuming there is a problem.
Delivery addresses
We deliver to the address you enter at checkout, so please check the postcode and house number carefully. If a parcel is returned to us because the address was incomplete or nobody collected it from the local depot, we will contact you to arrange redelivery — a second delivery charge may apply.
We do not currently deliver to PO boxes or freight-forwarding addresses.
Europe and outside the UK
European delivery is available to selected countries and is shown at checkout if your address is eligible. Delivery times exclude customs clearance. For destinations outside the UK, any import duty or local tax charged on arrival is the recipient's responsibility; we cannot predict or refund those charges.
Delays
Carrier networks are usually reliable, but severe weather, industrial action and peak periods can add a day or two. If your parcel is late, email hello@lenauk.co.uk with your order number and we will chase the carrier for you rather than leave you to do it.
Lost or damaged parcels
If tracking has not moved for 5 working days, or a parcel arrives damaged, contact us within 30 days of the estimated delivery date. We will open a case with the carrier and either replace the order or refund it in full. Please keep the packaging and take a photograph of any damage — the carrier usually asks for it.
Something not right?
If an item is missing from a parcel, or you received the wrong piece, email us with your order number and a photo of what arrived. We will send the correct item or refund it. Returns and refunds are covered on the Returns & Refunds page.